Privacy Policy

Contact details

Grayscale Translations Limited acts as the data controller for any personal data processed. The organisation is registered with the Information Commissioner’s Office (ICO) under the reference number ZA403682. For any queries, please contact the Data Protection Officer, Fiona Gray, by post, email or telephone using the following contact details:

Postal address: Grayscale Translations Limited, 22 Station Road, Manea, March, PE15 0JL, UK

Email address: enquiries@grayscaletranslations.co.uk

Telephone number: +44 (0)7785305300

Type of data

The personal data collected may include:

* Your name
* Your postal address
* Your email address
* Your telephone number
* Your payment and bank account details
* Your VAT number
* Your order history
* Correspondence

Data collection

Grayscale Translations Limited only has access to data that you have voluntarily provided via email or another form of direct contact. Third parties are not used to obtain this data and this data will not be shared with any third parties. Grayscale Translations Limited collects and holds your data because you have requested the delivery of a contractual service or the provision of a quote. This provides a lawful basis as per Section 6(1)(b) of the General Data Protection Regulation (GDPR).

Data processing

The personal data collected may be used for the following purposes:

* To provide services or quotes to you
* To respond to your enquiries
* To manage payments
* To manage our relationship with you
* To maintain records

Data storage

Your information is securely stored at the registered address of Grayscale Translations Limited: 22 Station Road, Manea, March, PE15 0JL, UK. The exception to this is correspondence by email. Grayscale Translation Limited uses the Office 365 email service provided by Microsoft. You can read more about privacy and security at Microsoft here. We hold all data provided by you until our business relationship ends or until you ask us to erase your data as per your right outlined below.

Your data protection rights

You have the following rights under the provisions of the GDPR:

Right of access - You have the right to ask Grayscale Translations Limited for copies of your personal information.

Right to rectification - You have the right to ask Grayscale Translations Limited to rectify information you think is inaccurate or complete information you think is incomplete.

Right to erasure - You have the right to ask Grayscale Translations Limited to erase your personal information in certain circumstances.

Right to restriction of processing - You have the right to ask Grayscale Translations Limited to restrict the processing of your information in certain circumstances.

Right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.

Right to data portability - You have the right to ask that Grayscale Translations Limited transfers the information provided by you to another organisation, or to you, in certain circumstances.

If you wish to exercise any of your rights, please notify Grayscale Translations Limited in writing at enquiries@grayscaletranslations.co.uk or 22 Station Road, Manea, March, PE15 0JL, UK. You will receive a response within one month.

Complaints

You can also complain to the ICO if you are unhappy with how Grayscale Translations Limited has used your data:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

This privacy policy was updated in September 2020 and will be reviewed at regular intervals.